Privacy Policy

Crown Property Group Australia is committed to protecting your personal information and managing it responsibly. We handle personal information in accordance with the Privacy Act 1988, the Australian Privacy Principles, and relevant NSW residential tenancy requirements.

This Privacy Policy explains how we collect, use, store, and disclose personal information while providing real estate services.

1. Personal information we collect

We collect personal information that is reasonably necessary to provide our real estate services. This may include:

• your name, phone number, email address, and residential address

• information you provide when enquiring about a property or attending an inspection 

• information provided in rental applications or tenancy documentation 

• property ownership or tenancy details 

• information required to assess applications and meet legal obligations, which may include financial or identification information where necessary

We aim to collect only the minimum information required for the relevant purpose.

2. How we collect personal information

We collect personal information directly from you when you: 

• contact us by phone, email, in person or through our website 

• register at an open home or inspection 

• submit a rental application 

• enter into a sales, leasing or property management arrangement 

• interact with our online forms, advertising, or social media pages In some circumstances, we may collect personal information from third parties where it is lawful and reasonably necessary. 

This may include information from referees you nominate, service providers, tenancy databases where permitted, or publicly available sources.

3. Why we collect personal information

We collect, use, and disclose personal information to: 

• sell, lease, and manage property 

• communicate with buyers, sellers, landlords and tenants 

• arrange inspections and manage transactions • assess rental applications and administer tenancies 

• engage service providers such as tradespeople or strata managers 

• comply with legal and regulatory obligations 

We do not use personal information for purposes unrelated to our real estate business.

4. Disclosure of personal information

We may disclose personal information where necessary to provide our services, including to:

• property owners, landlords and vendors

• prospective purchasers or prospective tenants where relevant

• service providers such as tradespeople, contractors, strata managers, photographers, IT providers, legal or accounting advisers

• government authorities or regulators where required or authorised by law

We do not sell personal information.

5. Marketing communications

We may contact you about properties, services, or market updates were permitted by law or where you have consented. You can opt out of marketing communications at any time by using the unsubscribe option provided or by contacting us directly.

6. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Personal information is stored securely in electronic systems and, where applicable, in locked physical files with restricted access.

7. Retention and disposal

We keep personal information only for as long as it is required for the purpose it was collected or as required by law. When personal information is no longer needed, we take reasonable steps to securely destroy or de-identify it.

8. Access and correction

You may request access to the personal information we hold about you, or request that it be corrected if it is inaccurate or out of date. Requests can be made by contacting us and will be handled within a reasonable timeframe in accordance with the law.

9. Privacy enquiries and complaints

If you have any questions or concerns about privacy or how your personal information is handled, please contact us: 

Crown Property Group Australia
Shop 2/46 Slade Road
Bardwell Park NSW 2207

Phone: 1800 70 70 88 

Email: enquiries@crownpga.com.au 

We will investigate and respond to privacy enquiries and complaints as soon as reasonably possible. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Updates to this Privacy Policy

This Privacy Policy may be updated from time to time. The most current version will always be available on our website.